The Trust has exceeded the criteria in relation to management policies and is an active contributor in the lCM's policy development aimed at setting standards in managing challenging behaviour
Stuart Hex, Institute of Conﬂict Management (ICM)
Gary delivers DMl training with passion and commitment and strives to ensure that staff throughout the Trust are fully engaged in the techniques. In addition he will readily provide additional support to staff on the wards in assisting them with difﬁcult situations This support at ward level mstils reassurance and confidence in the staff when delivering DMI.
Denise Walker, Dementia Ward Manager
Gary Firkins and his team have worked with my company now for 7 years. During this time they have provided an extremely high level of quality specialist training to meet the needs at our client group, often going out of the way to provide training to meet the individual needs of clients.
Juliet Briggs, Director of Capulet care (Perton Manor and Woodford House)
Service users remain central to everything that Gary does: he invests time and energy into staff development and works collaboratively with both internal and external partners. Gary readily engages with people at all levels and continually delivers high quality training advice and support
Austin Whyte, Senior Nurse in Acute Services
At Weston House and Queensway House we have approximately 100 staff members, of all grades, who receive DMI training. The trainers have always been very thorough, and very person-centred in their approach to our residents, who can display challenging behaviours. The trainers always deliver the training at a level all of our staff members will understand, and they always give them the opportunity to practice and utilise their skills in relation to existing residents which helps to put things into perspective.
Karen Palmer, Training Coordinator Weston House and Queensway House (part of MHA)