As a Trust we currently have a team of 17 qualified DMI trainers with a dedicated team of Senior Trainers delivering external training on behalf of the Trust. Our senior trainers are involved in policy setting around physical intervention training on a regional and national level. All of our trainers take part in an annual continuous professional development programme as well as being members of the Institute of Conflict Management.

Gary Firkins.jpgGary Firkins - DMI Service Lead and Senior Trainer

Gary Firkins had a background in customer service and management prior to becoming a Registered Mental Nurse (RMN) and has 35 years’ experience as a trainer. Currently based at Midlands Partnership NHS Foundation Trust, Gary developed an in-house training model for the person centred management of behaviour that challenges services called De-escalation, Management and Intervention (DMI©).

Gary’s training career began whilst working in the retail industry where he developed customer care training for a large grocery chain that was delivered nationwide. From there Gary moved into the NHS and he runs the training team that delivers a wide range of conflict resolution and management training to the Trust’s 8,500 staff and also externally in the Health and Social Care sector.

Gary's experience is often sought nationally and he was part of a DoH Positive Behaviour Support and Physical Interventions (PBSPI) Expert Reference group as well as other stakeholder groups and panels including the Skills for Care commissioning standards project group for PBS and restrictive practices and the Independent Advisory Panel on Deaths in Custody stakeholder group.

Read Gary's full profile and connect on LinkedIn.


Bryan Malpas.jpgBryan Malpas - Senior DMI Trainer

Bryan qualified as an RMN in 2003 working in acute psychiatric services.

Bryan qualified as a trainer in 2005 and, as a ward based trainer at the George Bryan Centre in Tamworth, he has valuable hands on experience mixed with a sound knowledge of the theories behind challenging behaviour in care training. Bryan is now a full time trainer and also has a certificate in Preparing to teach in the Lifelong Learning Sector.


Jim Walpole.jpgJim Walpole - Senior DMI Trainer

Jim is a Clinical Nurse Specialist with over 30 years of experience in nursing.

In his last role for Midlands Partnership NHS Trust Jim provided support to two Community Learning Disability Teams covering adults with learning disabilities and complex health care needs such as challenging behaviour. With a strong background in training Jim has also lectured on courses for Liverpool John Moores University. Jim also has a certificate in Preparing to Teach in the Lifelong Learning Sector.

Our Trainers Contact Details

Amy Clowes / Karen Bond, DMI Customer Relations

DMI Team

Midlands Partnership NHS Foundation Trust
St. George's Hospital
Corporation Street
ST16 3SR

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Midlands Partnership NHS Foundation Trust

Trust Headquarters, St. George's Hospital, Corporation Street, Stafford ST16 3SR


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0300 790 7000
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